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Q: Does my artwork have 0.125” bleeds?
A: ITG requires a 0.125” bleed around the perimeter of your artwork to ensure accurate cutting (e.g. artwork for a 4” x 6” postcard should extend to 4.25” x 6.25”). If your image has a white border on all four sides, bleeds are not required. If your image is not white on all four sides, you MUST include bleeds in print-ready files.

Q: Do I need to use CMYK color mode for digital process printing?
A: Yes. If your files are submitted using any other color standard, such as RGB or Pantone, they will be converted to CMYK during preflighting. Conversion from one color standard to another may cause color to shift.

Q: Does ITG accept any file format?
A: No. ITG accepts print-ready files in any of the following formats: .eps, .jpg, pdf, .tif. We can also print raster images (.tiff & jpegs) independent of the application program used to create such designs if they are submitted in high-quality, CMYK, uncompressed 300 dpi resolution, 8 bit files. We cannot guarantee that files created in MS-Word or MS-Publisher will produce high-quality images & text.

Q: How should my PDFs be prepared?
A: There are many ways to prepare PDFs depending on the software you are using. Please read your manual to find the best workflow for your needs.
ITG requires:

  • All fonts be CONVERTED TO OUTLINES (curves).
  • Images be at least 300 dpi with no compression.
  • Color images should be CMYK.
  • All black type & line work should be 100% black.
  • NOTE* Pantone (spot) colors and RGB color can be converted to CMYK at ITG with workable results, but the colors may shift.

Q: Can you help me prepare my files?
A: ITG can help you to prepare your files quickly and cost effectively.
If you are uncertain about creating press files, this is the route we suggest.

Q: Why is resolution important?
A: Resolution, also known as DPI (Dots Per Inch), is the number of dots that file horizontally & vertically into a one-inch space. The more dots per inch, the more detail captured and the sharper the resulting image. For an image to print properly it must be at least 300 dots per inch (DPI) at the final output size. If your file is not 300 DPI, you can not simply increase the DPI from a low resolution to a higher one by increasing the DPI in your imaging program.

Q: What resolution is needed for my job?
A: For most printing jobs, 300 dots per inch (DPI) is the minimum resolution to guarantee acceptable printing results. Bitmapped images of type or other line work should be at least 800 DPI.

Q: What if my file is missing fonts?
A: If we do not have your font, your job will not look the same as created. To resolve this, we require that you save your PDF with the fonts CONVERTED TO OUTLINES (curves), or the LAYERS FLATTENED
(if saving in Photoshop). Also providing a low resolution JPEG of your file
is the best way to be sure your job looks the same as created.

Q: Does my artwork have borders?
A: If your artwork contains borders, make sure all borders are 1/4 (0.25) of an inch wide on each side of your artwork. In addition, you need to add a 1/8 (0.125) of an inch bleed on each side of your artwork. This approach will ensure proper cutting and help the finished product maintain a symmetrical appearance. If your border is not at least 1/4 (0.25) of an inch wide on each side, you risk creating a border that looks uneven.