Our Policies

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Imagine That Graphics is not responsible for you falling into a deep sleep whilst reading this legalize.
Full payment is required upon receipt of goods or files, unless we have agreed in writing to provide a credit account.
Credit accounts for 30 days will be available to customers ONLY after their credit rating has been assessed. A valid credit card is required to secure credit. Payment is due on the date of the invoice by and/or the date the goods were dispatched to the requested delivery address, in cash or cheque only. Any amount that remains unpaid after 30 days may be processed on the account credit card. We reserve the right to withdraw credit at any time without notice and demand immediate payment in full of all outstanding debts.
Any account not settled within the terms as indicated on the invoice may be pursued for payment and any costs incurred along with interest added to the value of that debt. Interest will be charged on debts at 2% per month. The terms on the invoice and acceptance there-of constitutes the entire agreement between the parties and cancels and is in substitution for any and all previous letters and oral and written agreements.
Claims for defects, damages, and/or shortages must be made by the client in writing within a period of fifteen (15) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with terms, conditions, and specifications as outlined here. Should we make any significant error in your job that is demonstrably our fault (or that we agree is our fault) then we will re-provide the work free of charge on return of all faulty goods. In the event that we are unable to re-supply your job to our and your satisfaction we reserve the right to return any money paid and to consider the contract null and void. We consider it your responsibility that any goods we supply are suitable for their intended purpose before they are provided. We accept no responsibility for consequential loss, however caused. Under all circumstances our liability to you shall be limited to the invoiced value of any faulty goods. We accept no liability under any circumstances for any damage to any third party arising from the use of materials supplied by us.

All quotes are good for 30 days, prices as stated for printing items are as per the description on the quotation or advertised special. Advertised specials are good for2 weeks after date of publication, unless otherwise stated.
Design and programming fees are approximate, as they are subject to time and difficulty of each individual project along with any client changes. We reserve the right to adjust our prices should circumstances change that are beyond our control and effect our costs. All estimates are subject to the sight of job and we reserve the right to adjust our charges should work not be as specified on our estimates.
Our estimates are approximate only: we do our best to provide an educated guess on how long your project will take, but  actual services rendered will be billed. All fees and expenses presented to the client are Estimates only. Estimates may fluctuate (up or down) depending upon the adjustments and considerations made that cause changes to the project(s). Final fees and expenses shall be shown when invoice(s) is rendered.
You will be advised in advance of an increase: The Client’s verbal or written approval shall be obtained for any increases in fees or expenses that exceed the original estimate by 15% or more. Time estimates for deliverables are subject to client provision of materials for said job as per the deadlines agreed upon at the project outset. Rush fees apply for late deliverables if there is no subsequent extension of project deadlines. See Rush Fees.

Any materials provided to Imagine That Graphics will be returned upon project completion. Deadlines are subject to the provision of said materials on the agreed upon date at the project outset. If the materials are deemed unsuitable for project use, ITG will inform the client as soon as possible. If suitable materials are not provided by the deadline, project deadlines will need to be extended the equivalent time from the missed deadline ie. if your materials are provided 24 hours later than agreed upon, the project deadline is extended 24 hours. If the project deadline is not able to be extended and ITG agrees to complete the project to the original deadline, Rush fees will apply. See Rush Fees.
We do not read and verify the truthfulness, honesty and legality of any material we create for you and should the content of your print job or website result in any court action or prosecution or liability of any kind then the responsibility is entirely yours and you agree to indemnify us fully should we incur any costs or damage in this respect.
WordPress and all 3rd party plug-ins are software products used by, but not developed by Imagine That Graphics. As such there is no warranty, either real or implied, when using these products as their function can change through updates or software malfunction. Additional fees will be charged to troubleshoot and repair websites with issues related to the use of these products, and the client acknowledges their understanding by using these free and/or paid products they are responsible for all the inherent risks that this entails.

Upon completion of the services, and expressly subject to full payment of all fees and costs due, Imagine That Graphics (ITG) grants to The Client the rights to the final design for the use as expressed in the initial meeting. Any additional uses not identified herein or reselling of the artwork is not permitted without prior written consent. We grant our clients license to use all of the artwork we create, but retain copyright protection over any original designs we provide. Your artwork will be provided to you in PDF and EPS formats, but do not provide native files to protect trade secrets and the integrity of our design work. If you require the copyright to your artwork project, please let us know, and we will price your project accordingly.
All design is charged at our hourly rate, NOT on a per project basis. Initial consultations are complimentary, to a maximum of one hour. Any further consultation will be billed. Billing is in 15-minute increments. A Proposal including Project Cost Estimate will be outlined and presented for your review and confirmation of order placement.

Short notice projects and changes will incur Rush Fee charges.
If a request is made for an entire project to be completed in 24-48 hours or less from the time we receive all materials for that project, and it is agreed we can complete the project in that time (some projects of course need more time simply because of the size of the project), a Priority Service fee of an additional 50% will be applied to the labor fees.
Any project which is mandated for completion and delivery in advance of the projected deadline OR has been modified so as to require more time and the target date cannot be changed, will be subject to a 50%-100% Rush Fee.
Same day design services:  Priority Service fees of an additional 50% to the labor fees will apply. Rush services may also effect costs of pre-press and printing materials.

The range of colours (gamut) that can be produced on an offset or digital press in CMYK is very limited compared to the colour gamut of a print or monitor. For this reason we cannot guarantee colour matching. Every effort is made to match proof colours as closely as possible, however, due to the inherent differences in monitors, software and hardware, there may be some colour differences between what you see on your monitor and the actual colour of the finished job.

Unless we are being specifically asked and paid to get involved with artwork we are not able to edit or verify your computer files free of charge. If you submit your own computer artwork for print then you must verify it yourself before sending it to us. Ultimately all we guarantee is that it will be printed to a good commercial standard. Any work on your files will be billed.

In the unlikely event of us supplying you with faulty work due to error or omission on our part (excluding errors arising from us having to edit your files or if your instructions are unclear) we will re-do your job free of charge on return of the faulty goods. We only guarantee colour matching on jobs that we print within commercially acceptable limits. We strongly recommend a hard copy proof if you require specific colour matching.
We reserve the right to refuse to accept an order or to reject any partially complete order without reason given. This especially but not exclusively applies where we consider the material to be derogatory, indecent, libelous, racist or designed to mislead the public or promote any illegal activity.
Contract between us shall be interpreted in accordance with Canadian Law. Since we only accept work on the basis of the terms here stipulated any transaction between us shall be deemed to incorporate the above terms and conditions which shall take precedence over all other conditions.
As there are many rules and guidelines to good internet etiquette and our hosting policies please see the following: Website Hosting Terms and Conditions